Refund policy
DIGITAL PRODUCTS RETURN AND REFUND POLICY
Effective Date: Date of purchase.
1. Refund Eligibility
At The Good Dog Mastery, we are committed to ensuring your satisfaction with our digital products. Our refund policy for digital products is designed to be fair and reasonable, recognizing that situations may arise where a refund is necessary. Refunds for digital products will be considered under the following circumstances:
1.1. Product Defects: If the digital product is found to be defective or not functioning as described, we will issue a refund.
1.2. Unauthorized Purchases: If you believe your digital product was purchased without your consent or authorization, please contact our customer support team for assistance.
2. Refund Process
2.1. Contact Customer Support: To initiate a refund request, please contact our customer support team at info@thegooddogmastery.com within 14 days of the purchase date.
2.2. Provide Details: When contacting us for a refund, please provide the following information:
- Your full name
- Order number or transaction ID
- Description of the issue or reason for the refund request
- Any relevant supporting documentation or screenshots
2.3. Review and Confirmation: Our team will review your request and determine its eligibility within 14 business days. You will be notified of the decision via the contact information you provided.
2.4. Refund Processing: If your refund request is approved, the refund will be processed within 30 business days. The method of refund may vary depending on the original payment method used during the purchase.
3. Non-Refundable Circumstances
Refunds for digital products will not be provided in the following circumstances:
3.1. Change of Mind: We do not offer refunds for digital products due to a change of mind or personal preferences.
3.2. Failure to Meet System Requirements: It is your responsibility to ensure that your device and software meet the necessary requirements to access and use our digital products. We cannot offer refunds if your device or software is incompatible.
4. Contact Us
If you have any questions or concerns about our digital product return policy, please contact our customer support team at info@thegooddogmastery.com
5. Policy Updates
We reserve the right to modify or update this digital product return policy at any time. Any changes will be effective immediately upon posting on our website. Please check this page periodically for updates.
Thank you for choosing The Good Dog Mastery. We value your trust and are dedicated to providing high-quality digital products and excellent customer service.